Check-in & Check-out Times
Check in time is from 3pm until 8pm and check out time is 11am.
Booking Policy
To make a reservation we require card details and your card may be charged anytime within 72 hrs of arrival date in line with our cancellation policy. Please note all bookings made under special promotions are non-refundable. Promotions cannot be redeemed in conjunction with another promotion or discount.
Room Occupancy & Extra Guests
Please be aware that all of our double rooms are reserved for single or double occupancy only. Due to safety implications and housekeeping requirements any guest found to be in breach of this double or single occupancy rule will be subject to an extra fee upon check out.
Minimum Night Stays
We often operate a 2 night min on Friday & Saturday nights & Bank Holidays. We are sometimes able to make exceptions for last minute availability – to enquire please email our reservations team.
Cancellation Policy
When booking we offer a 72 hour cancellation policy. This means that if you cancel at least 72 hours prior to your arrival date your card will not be charged. If the booking is cancelled within the 72 hours the total reservation amount will be fully charged to the card provided. For group bookings for 5 or more rooms please be aware that we require 7 days notice of cancellations or amendments. These changes are only ever dependent on availability and changes or cancellations of any kind made within the 7 days period are non-refundable.
Hen/Stag Policy
For the comfort of our other guests we ask that we are made aware of any Hen or Stag parties at the time of booking, and we may refuse the booking if we feel it may compromise the enjoyment of our other guests. If you book for a Hen or Stag party without notifying us prior to the booking we reserve the right to refuse the booking upon arrival.
No Smoking Policy?
Smoking is not permitted in any part of the hotel building. Should it be brought to our attention that smoking has taken place, a cleaning fee of £100 will be assessed.
Lost Keys?
A charge of £45 will be taken in the event of a lost key. This covers the change of lock, key fob and the cost of a new key.
Lost Property
We are more than happy to post any lost items subject to the costs of postage. Due to the high volume of lost property we reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the stay date.
Damages
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Payment Policy
Credit card details are entered on a secured page and are transferred using SSL to our payment provider.
